Now Hiring - Customer Account Specialist in Elkridge, MD

The Customer Account Specialist is responsible for receiving and maintaining merchant information to ensure proper routing of credit card funds for customers. The Customer Account Specialist will work directly with customers to coordinate obtaining the merchant information in alignment with the implementation/project timeline.

• Serve as primary customer contact for set-up and loading of merchant information to payment kiosk hardware.

• Configure payment kiosk modems.

• Manage and communicate modems ship dates to key stakeholders.

• Contact Distributors to ensure customers receive merchant set-up information for credit card option.

• Build and test parameter files for multiple platforms for credit card processors to ensure compatibility of Unitec software.

• Collaborate with Repair, Engineering, Marketing, Sales and Production Departments to resolve technical issues.

• Maintain 100% accuracy of all merchant information without loss of funds.

• Provide backup support to order entry area as needed.

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• Customer Orientation: Alignment with the internal or external customer’s perspective; front line of implementation that service practices meet customers’ and organizational needs; promoting customer service as a value.
• Earning Trust: Behaves and expresses oneself in an open and honest manner. Is consistent in word and actions. Tells the truth even when it is difficult. Shares information accurately, completely and appropriately. Follows through on assignments and commitments.
• Teamwork: Working cooperatively in partnership with others to help a team or work group achieve its goals.
• Managing Work: Establishes and maintains processes and systems for successful job execution.
• Adaptability: Remains flexible and open to new ideas and encourages others to value change. Understands changes in work tasks, situations, and environment as well as the basis for change. Thinks and acts effectively under pressure. Persists towards solutions and goals in changing circumstances.
• Analytical Thinking: Works systematically and logically to resolve problems, identify causation and anticipate unexpected results. Manages issues by drawing on own experience and knowledge and calls on other resources as necessary.

Communication: Demonstrates excellent skills in verbal communication, also including aspects of non-verbal communication, listening skills, and the ability to recognize cultural differences.

• Education: High school diploma or equivalent.

• Experience: A minimum of three (3) years’ experience in customer service.

While performing the duties of this job, the individual must be able to remain in a stationary position for 90 percent of the time. The individual needs to occasionally move about inside the office. They constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, fax machine, and computer printer. They must be able to exchange accurate information with customers, employees while interacting.

The employee must regularly lift and /or move up to 15 pounds, occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception.

While performing the duties of this Job, the individual is occasionally exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The individual frequently works in a controlled climate. The individual is frequently required to travel by automobile and occasionally required to travel by a commercial airline.